Product acceptance is described in the VLSI Solution's General Terms and Conditions of Sale of VLSI Solution. Below is summary of chapters 7 and 9.

Products are accepted, if no written notice is sent to VLSI Solution within 30 days of the shipment. The criteria for acceptance or refusal is the datasheet issued on the day the order has been placed. (Chapter 7)

The period of warranty is 12 months and calculated from the shipment date. Any defects that have not been detected within 30 days of the delivery in spite of careful examination must be communicated to VLSI Solution in writing and stating sufficient reasons, immediately after becoming known. VLSI Solution will repair, replace or give credit for defective products. Warranty is not valid, if the products are handled after their acceptance in an improper manner or not according to the instructions recommended by the VLSI Solution.  (Chapter 9).

RMA Process

Complaints are handled with the flow presented on the right. The process has seven steps:

1. Fill the RMA form.

2. Send it to quality@vlsi.fi.

3. Wait for an RMA number.

4. You will get back the form with RMA number and instructions (Chapter 7).

5. Send the (sample of) defected units to VLSI.

6. Wait for 8D report.

7. If 8D report has approval of material return ship all agreed units for replacement.

The process starts by sending filled RMA form to quality@vlsi.fi. The form collects summary of the problem and affected lots. The RMA forms are available under Quality documents of the support Documents page. Fill instructions of the RMA form are at the end of the form.

Most of the issues found by the customers need just product support. Requests of this kind are forwarded to our technical support team.

In case that customer is reporting issue that is new to us, we will do a  failure analysis. We will then ask customer to send small amount of nonconfirming devices and/or end products for our investigation. 

The first step of the failure analysis is to verify the device status, is it failing in electrical re-test  and can the reported problem be reproduced.

When real issue has been confirmed then the objective is to find the root cause and execute corrective actions. Customer is reported by using 8D template. Finally, assuming that failure analysis has proven a nonconfirming product, customer will receive instructions to return the parts for repair, replacement or credit.