Technical support

We encourage to communicate to us by sending email to support@vlsi.fi.
Email to this address will be received by entire support group.

The email is organized such that a complete support story becomes recorded.
In this way any of the support persons may take over the support project.

In urgent matters telephone can naturally be used as well.
Direct telephone number is +358 3 3140 8222.
Fax number is +358 3 3140 8288.

We do our best to answer the support questions quickly. Please remember that

  • Our time zone is GMT+2 and normal office hours 8-17.
  • Emails are answered first-in first-out basis.

Privacy policy

The support emails are stored into our database. Any information is used for no other purposes than providing technical help. We assure that all data is used in compliance with privacy and data protection guidelines. We may use some cases as trigger of Engineering Note or item of Frequently Answered Question (FAQ) but then we will re-write the story. Schematics, BOM lists and Gerber files received from customers are treated as Confidential Information and never given to other customers.

Support Services

The support team works as "for free" basis. Since resources are divided between many customers the service projects can not be very big. Typically services are such as

  • Recommendation of best suited device from our offering for application
  • Proposal of schematic
  • Review of customer design issue and recommendation of the workaround
  • Review of customer's schematic and/or PCB layout
  • Example software code
  • New software routine or plugin